Terms & refunds

Who you're buying from

All orders are sold by McGregor Premium Services, a US-registered company. Your receipt and any invoice will show this name.

Delivery

Products are digital. Once your payment is confirmed, your item appears on your order page and is emailed to the address you gave at checkout. Bank transfers are verified manually and usually confirmed within a few hours during working hours.

Stock is reserved for 25 minutes while you complete payment. If payment isn't received in that window, the reservation is released and the item returns to general stock.

Refunds and replacements

All accounts come with a full warranty as described in the catalog.

To make a claim, you'll need:

• Your order number
• The email address you ordered with
• A description of what went wrong

Payment

We accept bank transfer. Payments must come from an account matching the name given at checkout — this protects both of us against fraud. Payments that can't be matched to an order may be delayed while we verify them.

Your data

We store your email, name, and order history so we can deliver your order and support you afterwards. We don't sell your data, and we don't send marketing email.

Getting in touch

Email Support@mcgregorpremium.com and we'll come back to you.